Measuring the value of online communities and networks of practice for business

Abstract

How are you measuring the value of your online communities and networks of practice? This research-in-progress paper will showcase an enhancement of the Wenger, et. al. (2011) model for promoting and assessing value creation in communities and networks and the Phillips measurement model linking the value of communities using online social network technologies for performance improvement with business objectives. In our rapidly changing workplace landscape, augmenting formal performance improvement activities are informal learning and coaching incorporating social network technologies to increase involvement, strengthen relationships, and enhance employee development. Two concurrent case studies in Canada and in the Netherlands are currently being conducted to identify the viability of this measurement model in a corporate workplace.

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Click here for the research-in-progress paper Yap-Robben NCL Project

 

1 comment to Measuring the value of online communities and networks of practice for business

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