Washing Machine, good.


Lisa Reichelt captures design processes as cycles of activities not checkpoints in a linear implementation programme. This reminded me of a model I built back in 1995* regarding the idea of a constantly looping feedback and updates within three concentric triangles with three points of each triangle facing stakeholders, products and services, and quality.

*Transactions of the 7th Symposium on Quality Function Deployment (ISBN1-889477-07-9)

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