When you don’t want to respond to email, just post a policy on your website like at ExitNow.ca

ExitNow.ca - look at the policy on responding to emails below

When you don’t want to respond to email, just post a policy on your website. This seems to be the reaction one has in reading the website of this travel reservation site running Air Transat vacations. The exact text that I’ve pointed at in this photo says ~

* Please note that we read every e-mail but answer none of them. If you wish to make a reservation or get more information on our products, please call one of our travel specialists.

So the company wants you to call them instead… BUT note the call in information (and I quote) ~

telephone : 1-866-xxx-xxxx
open from 9am to 9pm, 7 days a week

There is no time zone. I know where Quebec is and the Time Zone of Quebec (ET) but does the rest of the world knows as well? (it is on a website ergo available globally).

When designing a website, maybe be careful of the policies one includes for misinterpretations across nations and corporate cultures, an unintended reaction may result in lost revenues.

What other messages or reactions do you get from reading their website policy? Post them here.

479 comments to When you don’t want to respond to email, just post a policy on your website like at ExitNow.ca

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