Customizations = Engagement and maybe even True Loyalty

I like my customized espresso drink at Starbucks. When I hear a barrista in any coffee shop sigh under their breath because of a complicated drink, I wonder if the training they received that linked their corporate vision to their specific work was clearly articulated.

At a training session in Atlanta this weekend, a colleague . . . → Read More: Customizations = Engagement and maybe even True Loyalty

Are you a new coach? 25 Questions to ask your client

My coach/facilitator Edie Pereira Hulbert came up with 21 Questions to ask your client that is especially useful for new coaches. I’ve added my questions along the way to round this off to 25 questions.

TOP 25 QUESTIONS TO ASK YOUR CLIENT 1. Where do you get your energy from? 2. Where are you . . . → Read More: Are you a new coach? 25 Questions to ask your client

Celebrating milestones

. . . → Read More: Celebrating milestones