Loyalty be damned. Our system doesn't allow us to alter anything so you're S.O.L.

Talked with, let’s call her Corinne, at a high end Toronto hotel spa this morning. A good friend became a partner at her law firm and I wanted to have a get together so the plan was to gather 5 or so of our friends and we’ll be gabbing, enjoying a relaxing time, getting massages, . . . → Read More: Loyalty be damned. Our system doesn’t allow us to alter anything so you’re S.O.L.

When recommendation algorithms don't quite hit the mark: 4 quick questions to keep in mind

As I was prepping for this week’s blog post, I noticed that WordPress recommended that I purchase another domain name. I laughed since it seems the automated recommendation algorithm came up with the combination of terms of Batman and Robin and thought I’d be interested in purchasing BatmanYap.com for $18/year. First off, GoDaddy is . . . → Read More: When recommendation algorithms don’t quite hit the mark: 4 quick questions to keep in mind

New Ongoing Case Study: Condo Build Up

. . . → Read More: New Ongoing Case Study: Condo Build Up

Zoomerang policies have changed without telling me

. . . → Read More: Zoomerang policies have changed without telling me

When tech or customer service metrics get skewed

. . . → Read More: When tech or customer service metrics get skewed

Do you “Own” your job?

. . . → Read More: Do you “Own” your job?

What’s in a name? Accountability

. . . → Read More: What’s in a name? Accountability

When you don’t want to respond to email, just post a policy on your website like at ExitNow.ca

. . . → Read More: When you don’t want to respond to email, just post a policy on your website like at ExitNow.ca

Watermarking your pictures

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Learning from Dell’s customer service

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